Our Mission Statement
Our mission is to provide the highest standard of patient care incorporating a holistic approach towards diagnosis and management of illness. Our practice is committed to promoting wellness and disease prevention. We do not discriminate in the provision of care and aim to treat all patients with due respect. Our goal is to provide a quality, caring service. Mudgee Medical centre is a fully Accredited Practice.

Contact Details
Locked Bag 2002, 145 Church Street, Mudgee NSW 2850
Telephone: (02) 63728100 Facsimile: (02) 63728199
Email Address: practicemanager@mudgeemedical.com.au
Website Address: www.mudgeemedical.com.au

Email Policy
Email is not a secure messaging system and emailing private clinical information is in breach of the Privacy Act and the Policies and Procedures of Mudgee Medical Centre. Therefore patients, service providers and organisations should never email any clinical information to our doctors or staff. It should be noted that our doctors do not respond to emails sent from patients. Patients should always phone our reception staff on 63728100 and make an appointment or leave a message for the doctor to phone them if they wish to discuss any medical issues.

Patient Feedback
We believe that problems are best dealt with through the practice. Indeed we want to know if you are concerned about any aspect of our service. Therefore if you have any concerns or suggestions please phone, write or e-mail our Practice Manager, Mrs Colleen Best. However, if you prefer to contact the Health Care Complaints Commission for handling complaints, their address is Locked Bag 18, Strawberry Hills NSW 2012 and the contact number is 02 9219 7444 or via their websitewww.hccc.nsw.gov.au

Appointments
Mudgee Medical Centre runs an appointment system. You can make an appointment with your doctor by telephoning, calling in to the surgery or booking on-line via our website. Please note that there are only a limited number of appointments available to book on-line. These are for a standard 10 minute consultation only. There are also “keep” for the day appointments which can only be given out to patients from 8.30am onwards every day. Appointments are made at 10 minute intervals. When making your appointment please advise staff if you require extra time. Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule. If you no longer require your appointment a phone call would be appreciated, otherwise a fee may be charged for non-attenence. This will also allow us to re-allocate your appointment as needed.

Opening Hours
Monday to Friday 8.30am to 6.00pm
Saturday morning 9.00am to 12.00 midday (no appointments)
Should you require medical attention after hours please telephone 63728100 for further information. Alternatively, call Mudgee Hospital on 63786222 or the Ambulance on 000

Home Visits
If you are too sick to attend the surgery a home visit can be arranged by notifying our reception staff. These will usually be performed in the doctors lunch time. We also provide care for nursing homes as well as hospital patients.

Telephoning your Doctor
Doctors in this practice may be contacted by phone during surgery hours. A message will be taken and your call will be returned when the doctor is available.

Repeat Prescriptions and Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor for a consultation if you require further prescriptions and referrals. If your doctor is not available, another doctor in the practice can attend to your request.

Disability Facilities
This practice is designed for wheelchair access. We have wheelchairs available if required. There are also 2 disabled toilets and a wheelchair accessible reception counter.

Children & Babies
We have a play wall and area available for children and babies and a private area for breast feeding. A change table for the changing of nappies etc. Please ask our reception staff.

Fees
We charge $83 for a standard consultation, a higher fee will be charged for a long or prolonged consultation. Fees must be paid at the time of consultation. A list of our consultation fees are displayed near the reception area. Bulk billing is available at the Doctor’s discretion and is usually for health care card holders & pensioners. EFTPOS facilities are available and cheques are also accepted.

 

 

 

 

Coffee Shop
We have a coffee shop in our complex for patients to enjoy a lovely coffee and home-made cooking, appropriately called “While you’re Waiting”.

Taxis
Please do not hesitate to ask our reception team to order a taxi to and/or from the surgery should you require one. We also have a large car park which incorporates an ambulance bay and patient parking.

Information Brochures
We have a large selection of brochures and leaflets for your perusal. There is a brochure stand in the waiting areas. If you cannot find the relevant information, ask the staff and they will find or order in what you require.

Results and follow-up
Your doctor will discuss how you should follow-up the results of any tests ordered. You may be asked to make a follow-up appointment for results or you may be asked to call the Medical Centre to determine if your results are normal or whether you need to see your doctor to discuss results. Please keep us informed of your address and telephone number so that we can contact you if needed.

Your Privacy, Our Concern
In accord with the Privacy Act all information collected in this practice is treated as "sensitive information". To protect your privacy, this practice operates strictly in accordance with the Act. We use this information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management. If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor, as appropriate.

A Teaching Practice
Mudgee Medical Centre is proud to be associated with the University of Wollongong as a teaching practice. Sometimes you will be asked by our reception staff if you consent to parallel consulting. Parallet consulting is where the medical student sees a patient before their booked appointment with their doctor. The student takes a history, does the appropriate examination/s, develops a differential diagnosis, investigation and treatment plan and then your doctor attends the consultation and the student presents the case to your doctor. It is important to note that the time spent with your doctor is not compromised by this arrangement. You actually receive a longer consultation and more time and attention is spent on your medical problem. the doctors understand that sometimes it is not appropriate, for various reasons, to have a student involved in your consultation. Therefore, please let the reception staff know if you do not wish to be involved in parallel consulting when asked. All the doctors at Mudgee Medical Centre participate in the training and mentoring of Medical Students.

Services
Mudgee Medical Centre offers complete General Practice services including skin cancer clinic, aesthetics clinic, pre-employment medicals, minor operations, obstetric and anaesthetic care. All our Doctors have admitting rights to care for patients at Mudgee District Hospital including maternity.
Dr Tony Egan runs a regular skin cancer clinic, ask for an appointment or talk to your usual doctor. All doctors perform procedures such as the removal of skin lesions in our “treatment room”. If you require a procedure done it is likely that you will need to see your doctor first for a consultation to discuss the procedure.
Spirometry, audiometry and electrocardiographs are also available.

Nurse Clinics
The following clinics are run regularly by our accredited nurses. Please ask our reception staff for an appointment.
Our Well Women’s Clinic nurse can perform your free pap smear.
Our Health Assessment Clinic offers a comprehensive health assessment for those over 75 years of age.
The Diabetes Clinic for those with diabetes or “pre-diabetes” offers an opportunity to discuss your diabetes with one of our registered nurses.
Flu Clinics are held every March & April

Pathology
Laverty Pathology operates a pathology collecting service at our centre. They are situated in our Visiting Specialist section of the building and collect blood and other pathology between the hours of 8.30am to 3.30pm Monday to Friday.
They are also open on Saturday morning from 8.30am.

Chemist
Southside Pharmacy operates at our complex. Patients have the convenience of getting their scripts filled whilst enjoying a coffee at the coffee shop.

Radiology
Mudgee Radiology is also located at our complex & offers a wide variety of imaging services to our patients.