Our Mission Statement
Our mission is to provide the highest standard of patient care incorporating a holistic approach towards diagnosis and management of illness. Our practice is committed to promoting wellness and disease prevention. We do not discriminate in the provision of care and aim to treat all patients with due respect. Our goal is to provide a quality, caring service. Mudgee Medical centre is a fully Accredited Practice.
Locked Bag 2002, 145 Church Street, Mudgee NSW 2850
Telephone: (02) 63728100 Facsimile: (02) 63728199
Email Address: email@example.com
Website Address: www.mudgeemedical.com.au
Email is not a secure messaging system and emailing private clinical information is in breach of the Privacy Act and the Policies and Procedures of Mudgee Medical Centre. Therefore patients, service providers and organisations should never email any clinical information to our doctors or staff. It should be noted that our doctors do not respond to emails sent from patients. Patients should always phone our reception staff on 63728100 and make an appointment or leave a message for the doctor to phone them if they wish to discuss any medical issues.
We believe that problems are best dealt with through the practice. Indeed we want to know if you are concerned about any aspect of our service. Therefore if you have any concerns or suggestions please phone, write or e-mail our Practice Manager, Mrs Colleen Best. However, if you prefer to contact the Health Care Complaints Commission for handling complaints, their address is Locked Bag 18, Strawberry Hills NSW 2012 and the contact number is 02 9219 7444 or via their websitewww.hccc.nsw.gov.au
Mudgee Medical Centre runs an appointment system. You can make an appointment with your doctor by telephoning, calling in to the surgery or booking on-line via our website. Please note that there are only a limited number of appointments available to book on-line. These are for a standard 10 minute consultation only. There are also “keep” for the day appointments which can only be given out to patients from 8.30am onwards every day. Appointments are made at 10 minute intervals. When making your appointment please advise staff if you require extra time. Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule. If you no longer require your appointment a phone call would be appreciated, otherwise a fee may be charged for non-attenence. This will also allow us to re-allocate your appointment as needed.
Monday to Friday 8.30am to 6.00pm
Saturday morning 9.00am to 12.00 midday (no appointments)
Should you require medical attention after hours please telephone 63728100 for further information. Alternatively, call Mudgee Hospital on 63786222 or the Ambulance on 000
If you are too sick to attend the surgery a home visit can be arranged by notifying our reception staff. These will usually be performed in the doctors lunch time. We also provide care for nursing homes as well as hospital patients.
Telephoning your Doctor
Doctors in this practice may be contacted by phone during surgery hours. A message will be taken and your call will be returned when the doctor is available.
Repeat Prescriptions and Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor for a consultation if you require further prescriptions and referrals. If your doctor is not available, another doctor in the practice can attend to your request.
This practice is designed for wheelchair access. We have wheelchairs available if required. There are also 2 disabled toilets and a wheelchair accessible reception counter.
Children & Babies
We have a play wall and area available for children and babies and a private area for breast feeding. A change table for the changing of nappies etc. Please ask our reception staff.
We charge $83 for a standard consultation, a higher fee will be charged for a long or prolonged consultation. Fees must be paid at the time of consultation. A list of our consultation fees are displayed near the reception area. Bulk billing is available at the Doctor’s discretion and is usually for health care card holders & pensioners. EFTPOS facilities are available and cheques are also accepted.